This Privacy Policy governs the manner in which Eat-It collects, uses, maintains and discloses information collected from users (each, a "User") of the www.eat-it.org website ("Site"). This privacy policy applies to the Site and all products and services offered by Eat-It.

1. Contact Details

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using our general customer services team at: support@eat-it.org

2. How We Collect Your Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities

3. Information We Collect From You

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

When you visit the Sites or make a Eat-It order through the Sites, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information such as credit or debit card information. We may also collect your date of birth to verify your age when you purchase age restricted items.

We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call.

We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.

We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Eat-it mobile application, through your mobile's browser or otherwise.

We process health information about you only where you volunteer and consent to this, for example if you specify any food allergies.

4. Use Of Your Information

Eat-It may collect and use Users personal information for the following purposes:

·         To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

·         To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

·         To improve our Site
We may use feedback you provide to improve our products and services.

·         To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

·         To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

5. For Business

We also process your information to determine whether you may be interested in doing business with us and would like hearing about our Eat-It for Business service and, if your employer signs up for Eat-It for Business, to make this service available to you.

Where we think you are using your Eat-It account for business purposes and your company may be interested in our Eat-It for Business service, where appropriate, we may contact you (by email or telephone) to let you know about this service. We do this as it's in our legitimate business interests. You have the right to object to receiving these types of communications, which you can do by responding to our emails to unsubscribe or by contacting us using the contact details in this privacy policy.

If your employer signs up for Eat-it for Business, we will contact you to let you know that the Eat-it for Business service is available to you. If you would like to take up your employer’s offer to use Eat-it for Business, we will tag your Eat-it account as having a Eat-it for Business allowance. For more information, please contact your employer.

When you use Eat-it for Business, we will process your information for the purposes set out in section 4 above. We will also share personal data relating to your order (such as the order date and time, the payment amount and the restaurant with which the order was placed) with your employer.

6. Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

7. Direct Marketing

Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email, post or phone. You can control your marketing preferences by:

·         visiting our website, www.eat-it.org, or mobile application;

·         clicking on "Account" (for our website this is under the drop-down menu); and

·         scrolling down to "Marketing Preferences".

8. Retention Of Your Information

We will not retain your information for any longer than we think is necessary.

Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

When determining the relevant retention periods, we will take into account factors including:

·         our contractual obligations and rights in relation to the information involved;

·         legal obligation(s) under applicable law to retain data for a certain period of time;

·         statute of limitations under applicable law(s);

·         our legitimate interests where we have carried out balancing tests (see section on 'How we use your personal information' above);

·         (potential) disputes; and

·         guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

9. Disclosure Of Your Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

10. Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

11. Changes To This Privacy Policy

Eat-it has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

12. Your Acceptance Of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

13. Complaints

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.